ICTContact dialing mechanism features progressive dialing managed and controlled by agents those who use WEBRTC based web-phone , agents monitor outbound dialing with complete call status such dialing, ringing, answer , hangup etc and agents has full control over calls , they can cancel any call in the middle also pause and restart dialing on their will.

It provides the WebRTC phone through which agent can update their status and they can answer the call and has complete control over calls.

Progressive-Dialer-Software, webrtc-based-Webphone, Webrtc-Agent-Panel

The agent can also update their status i.e ready, busy, lunch and away through WEBRTC based phone.