Flexible & Transparent Pricing Plans for Every Business Need
Choose a plan that suits your business perfectly and adapts easily as your needs grow.
- Omnichannel Communications
- Unified Communications
- Progressive, Preview, Power & Manual Dialing Methods
- Multiple User And Mulitiple Campaigns Support
- WebRTC Agent Panel
- IVR Studio With Drag And Drop Tools
- CRM Functionality And REST APIs
- Real-Time Monitoring And Analytics
- Everything in Enterprise
- Multi-tenant & Whitelabel
- Multi-service billing
- Rates & Routes Management
- Enhanced CDR Reports
- WhatsApp Business Integration
- Omnichannel Messaging Support
- Agent 2 Agent Communications
- Inbound and outbound call centre
- Two concurrent channels per agent
- Fax marketing included
- ICTCRM Cloud plans add the full CRM, AI voice agent, monthly call credit and a phone number
- Real time dashboards and reporting
- Top up your balance: $30, $50, $100, $200 or $500
- Pay only for the calls and fax pages you send
- 24/7 support, cancel any time
Feature Comparison
All-in-one solution for contact centers that need to scale
| Key Features | Enterprise | Service Provider |
|---|---|---|
| Omnichannel Communications | ✔ | ✔ |
| Unified Communications | ✔ | ✔ |
| Progressive, Preview, Power & Manual Dialing Methods | ✔ | ✔ |
| Multiple User And Mulitiple Campaigns Support | ✔ | ✔ |
| WebRTC Agent Panel | ✔ | ✔ |
| IVR Studio With Drag And Drop Tools | ✔ | ✔ |
| CRM Functionality And REST APIs | ✔ | ✔ |
| Real-Time Monitoring And Analytics | ✔ | ✔ |
| TCPA Compliant With AMD And DNC | ✔ | ✔ |
| Manual Dialing Support | ✔ | ✔ |
| Agents Based Live Reporting | ✔ | ✔ |
| Queue Based Live Statistics | ✔ | ✔ |
| Agent Evaluation & Reports | ✔ | ✔ |
| Campaign Monitoring & Control | ✔ | ✔ |
| Scalable to Thousands of Agents | ✔ | ✔ |
| Advanced Scheduling | ✔ | ✔ |
| Multiple Tech (SIP, IAX2) | ✔ | ✔ |
| Payments Management | ✖ | ✔ |
| High Scalability Architecture | ✖ | ✔ |
| Automatic Load Balancing | ✖ | ✔ |
| Agent 2 Agent Communications | ✖ | ✔ |
| Omnichannel Messaging Support | ✖ | ✔ |
| WhatsApp Business Integration | ✖ | ✔ |
| Multi-tenant & Whitelabel | ✖ | ✔ |
| Multi-service billing | ✖ | ✔ |
| Rates & Routes Management | ✖ | ✔ |
| Enhanced CDR Reports | ✖ | ✔ |
Powerful Add-ons for Enhanced Performance
Extend core features with add-ons to boost your communication needs
| Premium Addons | Enterprise | Service Provider |
|---|---|---|
| Appointment Reminder | $600 | $900 |
| Survey Campaign | $600 | $900 |
| Integration / Push Call Status | $600 | $900 |
| Auto & Predictive Dialer Support | $600 | $900 |
| WHMCS Module | ✖ | $900 |
| Fail-over Setup | ✖ | $900 |
Frequently Asked Questions
Clear Answers to Help You Choose the Right Plan for Your Business
What plans does ICTContact offer?
ICTContact provides two main plans: Enterprise Edition for organizations and Service Provider Edition for ITSPs offering multi-tenant, white-label services.
Can I upgrade my plan later?
Yes, you can easily upgrade your plan as your business grows without any disruption. You not need to pay full price again you just pay for extra channels/agents
What features are included in the Enterprise plan?
The Enterprise plan includes omnichannel communications, unified communications, WebRTC agent panel, IVR Studio, CRM integration, and real-time monitoring and analytics.
What additional features are in the Service Provider plan?
The Service Provider plan includes everything in Enterprise plus multi-tenant & white-label support, WhatsApp integration, agent-to-agent communication, multi-service billing, and enhanced CDR reports.
Are there add-ons available?
Yes, you can enhance your plan with premium add-ons like appointment reminders, survey campaigns, push call status integration, auto & predictive dialer support, WHMCS module, and fail-over setup.
Is ICTContact suitable for small businesses?
Yes, the Enterprise Edition is ideal for small to medium businesses, while the Service Provider plan targets larger operations or ITSPs.
Do you offer a free trial?
Yes, you can start a free trial to explore ICTContact features before committing to a plan. You can also try the demo by visiting the following link: https://www.ictcontact.com/ictcontact-demo-credentials/
How does billing work?
Plans are priced based on the number of agents included, with additional add-ons billed separately.
Can I mix and match add-ons?
Yes, you can choose only the add-ons that fit your business needs for maximum flexibility.
What support is available with each plan?
Both plans include full support, with Service Provider Edition offering enhanced support for multi-tenant and white-label environments. We also offer 2 week free support after installation and setup.
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