Inbound/Outbound Call Center Support

ICTContact autodialer incorporates all the fundamental call center functionalities. A call center is a physical spot or office utilized for accepting or making an enormous volume of solicitations/requests by means of telephone. This Autodialer software satisfy both inbound and outbound call center usefulness very well & it tends to be incorporated even with an external automated dialer

Auto Dialer ICTContact calls you complete alternatives of call center

ICTContact support both Inbound and Outbound call focus usefulness :

Inbound Call Center

ICTContact supports inbound call center functionality, Inbound calls will be recieved on published DID numbers and these calls will be distributed to call centre agents accordingly and after playing custom IVR likewise these inbound calls can additionally be sent to lines/live agents/queues for further supports

Outbound Call Center

ICTContact does support a variety of outbound campaigns like Agent campaign with options to forward calls of potentials customers to queues / live agents for further support.

Following is rundown of highlights that ICTContact call center module underpins

WebRTC softphone

ICTContact offers coordinated web phone for specialists. Not exclusively would it be able to receive forwarded calls, yet additionally empowers agents to perform following activities.

Load contact details from CRM as popup/CRM Load campaign Dialog/ scripts for customized Communications Call Transfer Set agent status Available/Unavailable

Agents

Administrator can make Agents in ICTContact. These specialists can handles approaching or active client calls

Queues

Queues for Inbound Calling can be arranged

Campaign

Extensions

Administrator can make Extensions and arrange Trunks

Speech Recognition

This element can be empowered in campaigns

ACD

Framework gives you an ACD – Automatic Call Distributor. ACD can course/route calls to Agents or queues dependent on pre built up criteria

CRM

ICTContact gives CRM – Customer Relationship Management. CRM empowers call focus operators to get to data and information continuously to convey the right data to clients during telephone and online help calls.

CDR

Call Detail Record in framework gives the detail data of a telephone call

IVR

Interactive Voice Response can be configured in ICTContact communication framework that assembles data and courses calls to the fitting recipients