A CRM tracks your customer relationships. ICTContact dials them, runs the campaigns, and writes the call outcomes back. Connect the two through CTI (Computer Telephony Integration) and you’ve got a contact center that actually knows who it’s calling — and updates the CRM record the moment the call ends.
ICTContact is built on an open Asterisk-based platform supporting voice, SMS, fax, and email campaigns. The CRM connection uses ICTContact’s REST APIs — so contacts flow in from the CRM, campaigns dial them through ICTContact’s dialer engine, and every call outcome flows back to update the CRM record. You don’t need a dedicated integration team to set this up; most of these connections need API credentials and a module selection, nothing more.
ICTContact currently has native integration modules for 23 CRM platforms. Six of them have full dedicated guides. The remaining 17 are live in the product — individual guides are being added shortly.
All 23 CRM Integrations
- Salesforce CRM — SOQL-based contact filtering, Task writeback, DoNotCall auto-filtering. Best for enterprise sales teams.
- HubSpot CRM — Import from any HubSpot list or tag; call outcomes write to contact timelines as engagement records.
- SuiteCRM — Open-source, self-hosted, DNC auto-filtering. Our pick for teams that want a fully on-prem stack.
- Vtiger CRM — Multi-module sync; call outcomes write back to Vtiger’s native Calls module (not just as notes).
- YetiForce CRM — Open-source, on-prem, GDPR-compliant by architecture. Right for EU teams with data residency requirements.
- SugarCRM — Two-way sync, DNC filtering, custom module support. Mid-market teams that need on-prem enterprise CRM.
- Zoho CRM — OAuth 2.0, multi-module import (Contacts / Leads / Accounts), disposition writeback as Zoho call records.
- AgileCRM — Tag-based import, task writeback per disposition, DNC respected. Good for SMB all-in-one teams.
- Pipedrive — Deal-stage filtering, activity writeback per call outcome. Built for visual pipeline workflows.
- Freshsales (Freshworks) — AI-score-based import filtering, outbound disposition and SMS status writeback.
- ActiveCampaign — Import by list or tag; call dispositions fire as AC events that trigger existing automations.
- monday.com — CRM board items feed campaigns; status-column writeback shows call outcomes on the board in real time.
- Zendesk Sell — Activity writeback on Sell records; optional support-ticket creation on disposition keywords.
- Close (Close.com) — Smart-view-based contact filtering; activity writeback for teams that need predictive dialing beyond Close’s built-in one-at-a-time dialer.
- Streak CRM — Gmail-native pipeline boxes feed campaigns; call outcomes write back as Streak comments and stage updates.
- Capsule CRM — Party-type import (people / organisations), history-entry writeback. Simple setup for small teams.
- Copper CRM — Google Workspace-native; pipeline-stage import, activity writeback to opportunity records.
- Apptivo — Multi-app object import (customers, leads, opportunities), call activity writeback across modules.
- Less Annoying CRM — Category-filtered import, note writeback. The fastest setup on this list.
- Creatio — OData sync, multi-section import; dispositions trigger Creatio business processes directly.
- Keap (formerly Infusionsoft) — Tag-filter import; disposition applies Keap tags that fire existing automations.
- Microsoft Dynamics 365 — Azure AD OAuth, OData filtering, phone-call activity writeback, Power Automate-compatible.
- Bitrix24 — Webhook auth, multi-entity sync (contacts, companies, deals, leads), activity writeback. Cloud and on-prem variants both work.
Need a CRM that’s not on this list? ICTContact’s REST APIs are open — if your CRM has an API, the connection is possible. Talk to us about what you’re working with.
See full capabilities, logos, and per-CRM guides: ICTContact CRM Integration — All 23 Modules →
Related Resources
- ICTContact CRM Integration Hub — detailed capability breakdowns, logos, and per-CRM guides for all 23 integrations
- REST API Integration Hub — connect any CRM or custom platform via ICTContact’s open REST APIs
- ICTContact Asterisk-Based Contact Center — the CTI platform powering every CRM integration on this page
- Building Custom Modules with ICTContact APIs — extend the platform when standard integrations don’t cover your CRM
- Contact Center Features — multi-channel campaigns, predictive dialing, voice broadcasting, and more