Both ICTBroadcast and ICTContact support Predictive dialling as well as Progressive dialling. In a predictive dialer solution, there are built-in capabilities to make multiple automatic calls simultaneously, or play an IVR message as well as transferring calls to a live agent as commanded by the recipient who presses a certain DTMF key whereas a progressive dialer connects customers to agents without any automatic IVR interaction. In Progressive Mode, the dialer goes through the contact lists across several campaigns according to the pace of the user’s operations. It only makes calls when an agent is readily available to. ICTContact requires an agent to be operational. Agents make particular campaigns manually to generate leads and obtain results.
FEATURES |
ICTContact |
ICTBroadcast |
|---|---|---|
| Progressive Mode Support | N | N |
| Predictive Mode support | M | N |
| Email Campaign | N | N |
| Interactive Campaign | M | N |
| Inbound Campaign | N | N |
| Appointment Reminder | M | N |
| Integration Campaign | M | N |
| CRM Integration | N | N |
| Agent Campaign | N | N |
| SMS Campaign | N | N |
| Fax Blasting | M | N |
| Voice Broadcasting | M | N |
| Survey Campaign | M | N |
| Inbound Call-Center | N | N |
| Outbound IVR Studio | M | N |
| Inbound IVR Studio | N | N |
| Agents based live reporting | N | N |
| Queue based live statistics | N | N |
| Agent evaluation reports | N | N |
| Live call monitoring | N | N |
| Scalable to thousands of agents | N | N |
| Scheduling | M | N |
| AMD | M | N |
| DNC | N | N |
| Custom Caller ID | N | N |
| Realtime Campaign Management | M | N |
| Multi-service Billing | N | N |
| Rates and Routes Management | N | N |
| Scalability | N | N |
| Load Balancing | N | N |
| Branding / White Label | N | N |
| CDR Reports | N | N |