CRM Integration

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...

How to start a new agent campaign from ICTCRM

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...

Progressive Mode support in ICTContact contact center software

ICTContact dialing mechanism features progressive dialing managed and controlled by agents those who use WEBRTC based web-phone , agents monitor outbound dialing with complete call status such dialing, ringing, answer , hangup etc and agents has full control over...

Backup & Failover

Backup ICTContact has the backup support through which you can backup your data on the local and remote server via FTP or SFTP. To create backup of your system select the Administration menu and than select the Backup. It will open the page like this Enter the...

Security measures taken in ICTContact Contact Center software

Comprehensive permission and role-management ICTContact has the comprehensive permission and role management feature. The admin can assign the roles and create new roles. The admin can restrict the user and has complete control over the user's permissions. The admin...

Performance & Scalability of Contact Center

Thousands of Concurrent channels ICTContact supports thousands of concurrent channels (500 channels per server). Through these concurrent channels admin can place thousands of calls simultaneously. Admin can also change the number of concurrent channels but one thing...