ICTContact is advanced white-label and multi-tenant contact center software featuring omni channel communications, IVR studio, CRM operations, Collaboration, CRM business automation and call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc...
ICTContact has elevated its platform by integrating robust collaboration features designed to streamline communication and enhance teamwork. The latest updates include agent-to-agent communication, enabling direct interactions for quick resolutions and efficient...
ICTContact has significantly inlcude its built-in CRM operations with a variety of new features aimed at streamlining and improving business processes. The newly inclusion include comprehensive management of leads and lead groups, facilitating targeted and efficient...
In today’s competitive business landscape, personalized omnichannel communication has become essential for enterprises looking to connect with their audience on a deeper level and drive meaningful engagement. ICTContact stands at the forefront of this revolution,...
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options ICTContact 1.0 Features 1: General Unified communication...
IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works...
