This year, we’ve all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the...
Both ICTBroadcast & ICTContact are unified communications dialing software solutions with focus on business automation, ICTBroadcast focus on full automation, it features robocalling, voice broadcasting, fax blasting, voice surveys as well as agent based...
Following is list of API’s we provide to integrate with third party application to achieve full automation and seamless functionality. REST API This REST API provides external interface to call some important functions of ICTContact. ICTContact defines 3 classes...
ICTContact is fully automated B2B telemarketing software that helps to maximize your business productivity. ICTContact service provider edition is for service providers who can provide their own online service for outbound (as well as inbound) telemarketing to...
Direct Inward Dialing And ICTContact Direct Inward Dialing (DID) provided by telco companies which allow outside caller/customer to directly connect with an companies inside sales team through Private Branch Exchange(PBX). DID is an direct method of marketing, PBX...
Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increase and no agent is available then system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or recording...
