ICTContact has a chart based detailing and reporting system that makes viewing and investigating, analyzing a campaign a lot simpler. You would now be able to see the contact details (contact listings) of the individuals who answered your call, and of those where the call was not connected (because of Busy, No Answer, Congestion, Unknown errors/mistake). You can view and access these contact records for further preparing.
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You can also see the call detail report of each campaign. Call Detail Report (CDR) gives all the insights regarding each call made during your campaign, to what extent it was successful, how much it lasted and the amount its cost. CDR records are the effective calls made. In the event that you need to examine and discover the number of calls were answered and what number of calls were rejected or failed, at that point you’ll see Campaign Statistics.