ICTContact has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing. Learn more about ICTContact
You can also view call detail report of every campaign. Call Detail Report (CDR) gives you all the details about every call made during your campaign, how long it lasted, and how much it cost. CDR lists are the successful calls made. If you want to analyze and find how many calls answered and how many calls were failed, then you’ll see Campaign Statistics.
