ICTContact Blogs
Top 10 Call Center Software of 2023
A call center is a centralized office that receives and handles incoming and outgoing calls from customers. Call centers are used by businesses of all sizes to provide customer service, sales, and technical support. The best call center software can help...
Contact Center Unified Communications: Improve Customer Experience and Agent Productivity
In today's digital world, customers expect to be able to interact with businesses in a variety of ways, including through voice, video, messaging, and collaboration tools. Unified communications (UC) is a suite of software and hardware that integrates these...
The Best Contact Center CRM Software
Contact center CRM software is a type of software that helps businesses manage their contact centers. This software can be used to handle inbound and outbound calls, as well as to provide customer support. Contact center CRM software can help businesses...
Top Call Center Software Solution Companies
A call center software solution company is a company that provides software and services that help businesses manage their call centers. This software can be used to manage inbound and outbound calls, as well as to provide customer support. Benefits of Using...
The Best Providers of Call Center Software
A provider of call center software is a company that develops and sells software that is used by call centers. This software can be used to manage inbound and outbound calls, as well as to provide customer support. Benefits of Using a Provider of Call Center...
The Best Calling Software for Call Centers
Calling software is a type of software that helps businesses make and receive phone calls. It can be used to manage inbound and outbound calls, as well as to provide customer support. Calling software can be a valuable tool for businesses of all sizes, but...
The Benefits of Using an Open Source Contact Center
An open source contact center is a software application that allows businesses to manage and track customer interactions. It can be used to handle inbound and outbound calls, emails, and chat messages. Open source contact centers are typically more...
The Ultimate Guide to Call Center Software for Businesses
In today's digital age, customers expect to be able to interact with businesses in a variety of ways. They want to be able to call, email, chat, and social media message businesses whenever they need to. Call center software can help businesses meet these...
Contact Center Software: The Ultimate Guide for Businesses of All Sizes
Contact center software is a suite of tools that helps businesses manage their customer interactions. It can be used to handle inbound and outbound calls, emails, chat, and social media messages. Contact center software can help businesses improve customer...
ICTContact, A Multi tenant and white label Contact Centre Software
ICTContact is an advanced white lable and multi tenant contact centre solution that includes predictive dialling, progressive dialling, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM...
ICTContact Ver 1.7 released, aN Asterisk based contact center software
Pleaased to release ICTContact Version 1.7, An open source asterisk based contact center software solution with many new additions, Here you will find complete list of features and here you can explore packages and pricing information please
ICTContact vERSION 1.6 RELEASED, aN Advance contact center softare
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance...