BLOGS
The Benefits of Using an Open Source Contact Center
An open source contact center is a software application that allows businesses to manage and track customer interactions. It can be used to handle inbound and outbound calls, emails, and chat messages. Open source contact centers are typically more affordable and...
The Ultimate Guide to Call Center Software for Businesses
In today's digital age, customers expect to be able to interact with businesses in a variety of ways. They want to be able to call, email, chat, and social media message businesses whenever they need to. Call center software can help businesses meet these expectations...
Contact Center Software: The Ultimate Guide for Businesses of All Sizes
Contact center software is a suite of tools that helps businesses manage their customer interactions. It can be used to handle inbound and outbound calls, emails, chat, and social media messages. Contact center software can help businesses improve customer...
ICTContact, A Multi tenant and white label Contact Centre Software
ICTContact is an advanced white lable and multi tenant contact centre solution that includes predictive dialling, progressive dialling, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM business...
ICTContact Ver 1.7 released, aN Asterisk based contact center software
Pleaased to release ICTContact Version 1.7, An open source asterisk based contact center software solution with many new additions, Here you will find complete list of features and here you can explore packages and pricing information please
ICTContact vERSION 1.6 RELEASED, aN Advance contact center softare
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance agent...
Contact Center Software Market Emerging Trends in Year 2028
The most recent edition of the 2021 market report on Contact Center Applications Market contains 121 market data tables, maps, graphs, and statistics that are simple to understand and feature in-depth analysis. The Coronavirus Pandemic (COVID-19) has had a worldwide...
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and lead...
Global Contact Center Software Future Trends and Market Scope
Type (Outbound, Inbound, Omni-channel), Implementation (Cloud, On-premise), Provider (Professional, Managed), End-user Company (IT and Telephony, Healthcare, Retail), and Geographically are divided in the Contact Center Software Market. The software of the Contact...
Contact Center Software trends in the year 2021
This year, we've all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the service...
Comparison b/w ICTContact & ICTBroadcast
Both ICTBroadcast & ICTContact are unified communications dialing software solutions with focus on business automation, ICTBroadcast focus on full automation, it features robocalling, voice broadcasting, fax blasting, voice surveys as well as agent based...
ICTContact Version 1.0.6 released, complete communications solution for contact centers and CRM
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options
CRM Integration
ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...
How to start a new agent campaign from ICTCRM
ICTContact is advance contact centre solution, It is progressive dialer and multi tenant application featuring CRM related buisness automation and integeration also it supports Voice, SMS, Email communications . ICTContact suites entrepreneurs as well as Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Progressive Mode support in ICTContact contact center software
ICTContacts Contact Center features progressive dialling mode support with WEBRTC based webphone support
Backup & Failover
ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality
Security measures taken in ICTContact Contact Center software
ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market
Performance & Scalability of Contact Center
ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads
Law Compliance
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Leads / Contact Management in Contact Center Software
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact