ICTContact Blogs

Automated Inbound IVR Compaign

IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of...

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MultiTenant Support

ICTContact is multi-tenant advance contact centre and progressive dialer software solution suitable for both contact center organization and internet telephony service providers it features unified communication and CRM integeration , business automation and REST API provisioning

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Automated Outbound Dialing

Autodialer software ICTContact too supports Automatic Outbound campaigns that allow outward calling to a provided DID(Direct Inward Dialing) number. Whenever there is an Incoming call received, ICTContact plays an IVR or recorded message (Optional), and, on...

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System Logs in ICTContact

Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in...

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Security Features in ICTContact

Following are the security features provided by ICTContact : Fail2Ban Fail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show the malicious signs such as too many password failures, seeking...

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