ICTContact Blogs
Campaign Statistics and Reporting | Call Detail Report (CDR )
ICTContact has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown...
Improved Web-based IVR Designer | Auto Dialer software
ICTContact Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer is simple, easy to understand and is based on drag-and-drop feature. Once user has created an IVR,...
Call Throttling | Voice Broadcasting Software
ICTContact features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTContact supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. ICTContact has excellent support for multiple trunks provider /...
Multi-tech and Multi-codec | Auto Dialer Supporting SIP, IAX2 And DAHDI
ICTContact is built over open source Asterisk PBX as back-end telephony server. It supports SIP, IAX2 and DAHDI technologies. Furthermore, ICTContact supports almost all free codecs. Asterisk PBX supports both SIP, IAX2 and DAHDI technologies. That is why...
Agent based live Reporting | Call Detail Report (CDR )
ICTContact has a chart based detailing and reporting system that makes viewing and investigating, analyzing a campaign a lot simpler. You would now be able to see the contact details (contact listings) of the individuals who answered your call, and of those...
Smart Inbound Call Center | Inbound interactive campaign | Autodialer software
ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to...
Real-time Management of the number of concurrent channels available
Ictcontact offers many impressive features to its users and real time management of options is one of them.Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the...
Real-time Changing of campaign parameters using edit button
Every campaign provided in ICTContact offers its own purposes , user can set up , configure and run a campaign which is suitable according to their needs.If a user starts a campaign but realizes that some parameters need to be changed , good for him that he...
Real-time Control of campaigns using pause and start buttons
ICTContact has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform Management of Campaigns is this much easy that having only basic knowledge of computer one...
Separate messages for answering machines and live person
AMD Action is available for all the campaigns offered by ICTContact.Users are given the choice to enable as well as disable this option. AMD Action: (Answering Machine Detection) provides us three options: DisableHangupMessage 1 .Disable When it is disabled,...
AMD Support | Answering Machine Detection | Voicemail Detection
ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTContact has built-in support for Answering Machine Detection (AMD). This...