ICTContact Blogs
System Logs in ICTContact
Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in...
Voice based Surveys & Polls through Automated Phone call Software
ICTContact offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses. Learn more about ICTContact here you will find ICTContact packages and...
AMD Support | Answering Machine Detection | Voicemail Detection
ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. Learn more about ICTContact ICTContact has built-in support for Answering...
Email Campaign | Voice, SMS, Fax And Email Campaign | Unified Communication
Now you can choose your target communication medium from a range of Voice, SMS, Fax and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package. Learn more about Email campaign:...
Security Features in ICTContact
Following are the security features provided by ICTContact : Fail2Ban Fail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show the malicious signs such as too many password failures, seeking...
DID Configuration Options
ICTContact allows its users to perform some actions through DID Number. In DID configuration three options are provided Recording Studio This Options lets you record your voice through published DID.See More Campaign Manager You can perform operations...
How ICTContact Rating and Routing system works ?
Routing of calls is important part of any system and ICTContact has powerful routing system as well as It process Call Detail record for rating purpose ICTContact GUI help user to create and manage countries, destinations , rates and routes and provide...
Fax Broadcasting Software, Auto Dialer for FoIP, PSTN Fax
Faxing has a re-birth since the advent of FoIP (Fax over IP) and internet telephony. It is very easy to run a Fax campaign in ICTContact, you need to upload your contact list and Fax document and run a new fax campaign , ICTContact will dials numbers from...
CRM Integration with CTI | Asterisk and CRM integeration | CRM integeration with Voip
A CRM (Custom Relationship Management) is the software helps you to track all customer information and interactions in one location to follow more leads. ICTContact is a system that can seamlessly integrates CTI with CRM. It brings all this information into...
Agent module in ICTContact
Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this...
Dedicated Trunk and Role Support in Autodialer ICTContact
ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks:...
DID Based Caller ID support in ICTContact campagins , the unified autodialer software
ICTContact support a verity of ways to configure CallerID fortelemarketing campaigns, It support personal callerid per user wise, general callerid system wise random callerid from list of numbers, sequential callerid from list of numbers and it also support...