ICTContact Blogs

System Logs in ICTContact

Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in...

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Security Features in ICTContact

Following are the security features provided by ICTContact : Fail2Ban Fail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show the malicious signs such as too many password failures, seeking...

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DID Configuration Options

ICTContact allows its users to perform some actions through DID Number. In DID configuration three options are provided Recording Studio This Options lets you record your voice through published DID.See More Campaign Manager You can perform operations...

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Agent module in ICTContact

Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this...

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