ICTContact Blogs

CRM Integration

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a...

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How to start a new agent campaign from ICTCRM

ICTContact is advance contact centre solution,  It is  progressive dialer and multi tenant application featuring CRM related buisness automation and integeration  also it supports Voice, SMS, Email communications .  ICTContact suites  entrepreneurs as well as  Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents .  It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management. 

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Backup & Failover

ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality

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Law Compliance

ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact

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