IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works like an IVR framework. The client distributes approaching numbers (DIDs) and interested callers call this/these numbers and listen to a prerecorded voice message. When the caller presses any key, the call will be sent to live agents for further call handling
There are many features and campaigns offered by ICTContact and Inbound IVR is one of them. IVR campaign dials the number from the contact list, on the answer by the recipient, play recorded message and if the recipient presses the desired key, the call is forwarded to the live agent for further call handling.
This campaign works like IVR framework. Users distribute approaching numbers (DIDs), interested callers call these numbers and listen to a pre-recorded voice message. if the caller presses the predefined key, the call will be sent to live agents for further call handling. At the point when client chooses this campaign, it will open a structure that lists all the options and settings for established this campaign. The general parameters that need to round out for this of campaign are:
- Campaign Name
- Contact Group
- Campaign Mode
- DID
- Voice Message
- Introductory Message
- DNC Action
- Required Input Key
- Agent Extensions
- AMD Action