ICTContact allows user to manage Extensions, Trunks, DIDs, Recordings, SMS and Faxes. All these options are required when user need to create a campaign. In other words, whenever user want to create a campaign of his/her choice, user first needs to come to settings to...
You may not guess if you have been in a queue or the purpose of queues in call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed after...
ICTContact includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. ICTContact allows...
Primary tabs Log in(active tab)Request new password Username * Enter your ICTBroadcast username. Password * Enter the password that accompanies your username.
ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Webphone is WebRTC based phone that allows agents to receive calls using their browsers without any additional hardware or software....
