Comparison b/w ICTContact & ICTBroadcast

Both ICTBroadcast & ICTContact  are unified communications dialing  software solutions  with focus on  business automation,  ICTBroadcast  focus on full automation, it features  robocalling, voice broadcasting, fax blasting, voice surveys as well as agent based...

How to start a new agent campaign from ICTCRM

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...

Backup & Failover

Backup ICTContact has the backup support through which you can backup your data on the local and remote server via FTP or SFTP. To create backup of your system select the Administration menu and than select the Backup. It will open the page like this Enter the...

Security measures taken in ICTContact Contact Center software

Comprehensive permission and role-management ICTContact has the comprehensive permission and role management feature. The admin can assign the roles and create new roles. The admin can restrict the user and has complete control over the user's permissions. The admin...