CRM Integration

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...

Progressive Mode support in ICTContact contact center software

ICTContact dialing mechanism features progressive dialing managed and controlled by agents those who use WEBRTC based web-phone , agents monitor outbound dialing with complete call status such dialing, ringing, answer , hangup etc and agents has full control over...

Personal Automated Communications Using Tokens

Tokens are variables that supplant their worth powerfully while the campaign is running. Tokens have a predefined approach to utilize. IVR applications, SMS messages, and Email layouts that enable you to enter or choose tokens. Custom tokens are powerful weapons of...

Interactive Voice based unified contact centre

One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...

Inbound / Outbound Call Center Support in ICTContact software

Inbound/Outbound Call Center Support ICTContact autodialer incorporates all the fundamental call center functionalities. A call center is a physical spot or office utilized for accepting or making an enormous volume of solicitations/requests by means of telephone....