Direct Inward Dialing And ICTContact
Direct Inward Dialing (DID) provided by telco companies which allow outside caller/customer to directly connect with an companies inside sales team through Private Branch Exchange(PBX). DID is an direct method of marketing, PBX consist of one or more DIDs number and it allow caller to connect the system and navigating the different extensions and departments using voice menus and other interactive response features.
Save Time
The main benefits of Direct Inward Dialing is it save the time of both
caller and receiver. A caller who knows the extension number where he
want to reach the destination, it save the precious time of caller
because caller not need to wait the receptionist or any other middle man
which forward call to desired extension. So we say that DID’s is time
saving method in communication.
Save Cost
Another big benefit of Direct Inward Dialing is cost saving method of
communication. It not only save time but also save your cost. Most of
the companies offer DIDs number which are toll free. It save customer
cost and increase customer credibility as well.
Local and National DIDs
Companies can use DIDs in many countries to capture international
customer bases. It is good method to provide your customer local as well
as international DIDs to interact with you about your product and
services.
Flexibility
Flexibility is another major benefit of Direct Inward Dialing. You can
customize length of your DIDs number according to your need. You can set
DIDs number of 8 digit,4 digit or 3 digit etc. Small digit number are
easy to adsorb in mind.
DID And ICTContact
ICTContact’s inbound campaigns that allow Direct Inward Dialing to a supplied DID number. Once the call is received, ICTContact plays an IVR or recorded message (optionally), and forwards interested callers to Live Agents for further support.
ICTContact’s Inbound Campaign is a pioneering innovation in automated telemarketing. Inbound Campaign is one of best marketing practice because it brings genuine leads rather than reaching outbound to cold and questionable targets. Inbound campaign ensures high conversion levels at minimal cost, it does, however, take an ample commitment and patience to get you the desired results. The idea behind these techniques was to get in front of cold leads and warm them up to the point where they would try your product or service.