ICTContact is advanced white-label and multi-tenant contact center software featuring omni channel communications, IVR studio, CRM operations, Collaboration, CRM business automation and call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation.
ICTBroadcast is too white label and multi tenant auto dialer software and call center software, it features Unified communciations, Voice, SMS, Fax and Email communications. It is an all one software solution based on open-source asterisk communications switch. It features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones to improve your call center’s efficiency and productivity. ICTBroadcast automated dialer software dial contacts and transfer them to agents, so you can focus on providing excellent customer service.
Main Communication Features of ICTContact:
Followings are the some main communication features of ICTContact:
CRM Operations:
ICTContact has significantly inlcude its built-in CRM operations with a variety of new features aimed at streamlining and improving business processes. The newly inclusion include comprehensive management of leads and lead groups, facilitating targeted and efficient customer campaign. ICTContat offers product management modules capabilities allows users/clients to seamlessly track product details, pricing, and inventory. Furthermore, the enhanced company’s features ensure businesses can maintain detailed records and cultivate stronger client relationships. The addition of sales invoices and quotes directly within the CRM further simplifies the sales process and enhances financial management. These improvements position.
Omnichannel Communication:
ICTContact has made a major advancement by incorporating omnichannel communication capabilities into its advanced contact center software. By adding WhatsApp chat and ejabberd integration for smooth chat messaging, ICTContact enables businesses to engage with their customers across different platforms. This new feature set guarantees a unified communication experience, boosting customer engagement and satisfaction. Through consolidating different communication channels into a comprehensive system.
Collaboration:
ICTContact features robust collaboration features designed to streamline communication and enhance teamwork. The latest updates include agent-to-agent communication, enabling direct interactions for quick resolutions and efficient Followings are the some main communication features of ICTContact:t workflow. The agent group chat feature fosters collective discussions and information sharing within teams. Additionally, the new project module allows for task management and delegation, ensuring organized and timely project execution. An event calendar has also been introduced, helping teams to keep track of important dates, deadlines, and meetings.
Multi-tenant Support:
ICTContact is a web based multi tenant software that provides each user with separate web portal and data. Through the separate web portal each user can have multiple agent. User can manage multiple agent and can view the agent live statistics. Each user can separately and independently run multiple campaigns and can monitor the progress of the campaigns as well.
Main Communication Features of ICTBroadcast:
Followings are the some main communication features of ICTContact:
Multi-tenant & Multi-Campaign Support:
ICTBroadcast is a web-based multi-tenant auto dialer software that offers separate web portals for Administrators and Users. It facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently.
Unified Broadcasting:
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities.
ICTBroadcast has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey, and IVRs.
Advanced Web-based IVR Designer:
ICTBroadcast is bundled with a web-based IVR Designer enabling you to design your custom IVR menus as you choose, with our simple Drag and Drop feature. ICTBroadcast then plays these IVRs to your customers.
Predictive Dialing Support:
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
Comparison of Communication Features:
Features |
ICTContact |
ICTBroadcast |
| Progressive Dialing Support | ✔️ | ✔️ |
| Preview Dialing Support | ✔️ | ✔️ |
| Manual Dialing Support | ✔️ | ✔️ |
| CDR Reports | ✔️ | ✔️ |
| Queue & Live statistics Reports | ✔️ | ✔️ |
| Voice Broadcasting | ✔️ | ✔️ |
| IVR Designer | ✔️ | ✔️ |
| Personalized Communication | ✔️ | ✔️ |
| Multi-tenant Support | ✔️ | ✔️ |
| WebRTC based Agent Panel | ✔️ | ✔️ |
| AMD and DNC Support | ✔️ | ✔️ |
| Custom Caller ID | ✔️ | ✔️ |
| Live Campaign Monitoring | ✔️ | ✔️ |
| Multi-service billing | ✔️ | ✔️ |
| Disposition Management | ✔️ | ✔️ |
| Rates and Routes Management | ✔️ | ✔️ |
| Inbound Dialing Support | ✔️ | ❌ |
| Agent 2 Agent Communication | ✔️ | ❌ |
| Whatsapp Support | ✔️ | ❌ |
| Messaging Support | ✔️ | ❌ |
| Builtin CRM | ✔️ | ❌ |
| Call Recording Support | ✔️ | ✔️ |
| Auto & Predictive Dialing | ❌ | ✔️ |
| Fax Blasting | ❌ | ✔️ |
| SMS Communication | ❌ | ✔️ |
| Multiple Theme Support | ❌ | ✔️ |
| Attended & Blind call transfer | ❌ | ✔️ |
Conclusion:
ICTContact is ideal for businesses seeking a versatile contact center solution with strong CRM integration, collaboration tools, and omnichannel communication capabilities. It is well-suited for scenarios requiring detailed CRM operations and agent collaboration.
On the other hand, ICTBroadcast is perfect for organizations that need a comprehensive auto dialer and unified communication platform, especially those focused on large-scale broadcasting campaigns across various channels, including SMS and fax.
Selecting between ICTContact and ICTBroadcast will depend on the specific needs of your contact center or call center, such as the requirement for CRM features, the necessity of predictive dialing, or the focus on unified broadcasting capabilities.
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