ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks:
Centeral Trunk
By default Central Trunk is configured in ICTContact. In this configuration all the users are assigned only 1 trunk. It is the sharing trunk all the users share this one trunk to send data. Admin adds only one trunk and all the users send data through this one Trunk.
Dedicated Trunk
Dedicated Trunk has to be configured in ICTContact. Unlike Central trunk each user is provided with a separate Trunk and they transmit and receive data through a specific trunk.
Trunk is a port that is responsible for carrying the traffic. In a PBX thousands of calls/data is being transmitted and received by Trunks. Providers give access to trunks and these Trunks are configured in ICTContact to make calls. Admin configures Trunk in ICTContact and assigns it to the users.
Role Support for configuring Trunks is also added in ICTContact.
Trunk can be added in Admininstration, Gateways
