Advance Unified

Contact Center

Setting Up New Standards in Call Center Industry

Welcome To ICT Contact

ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.

Enterprise Edition

ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact communication platform

ITSP

ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based services to their customers organizations or individuals from their own platform.

Cloud

ICTContact is a Cloud Based Platform which enables you to setup cloud based contact center with ease and without any difficulty . ICTContact offers smart agent based dialer capabilities on the cloud platform

ICTContact Covers All modes of Communication

OUTBOUND COMMUNICATION
ICTContact unified Agent based dialer originate calls toward remote destinations and perform required operations and actions accordingly
INBOUND COMMUNICATION
ICTContact , the unified agent based dialer can be activated to support inbound calling mode too, with inbound mode enabled , all campaign can receive incoming calls on published DID numbers
DYNAMIC COMMUNICATION
ICTContact offer Rest Api to integrate ICTContact with third party applications to automate business processes

Top 3 Reasons Why you
Should Select ICT Contact

UNIFIED COMMUNICATION

ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies 

STABLE & SCALABLE
ICTContact’s journey of professionalism, stability and excellence has some remarkable achievements.
INNOVATIVE FEATURES
Advance Communication technologies | Unified Agent based dialer features | Voice Broadcasting Software features

ICT Contact Features

Unified Contact Center

Multi-Tenant

Outbound Call Center

InBound Call Center

Integration

Administration

Internationalization

Call Monitoring & Control

Reports

Contact Management

Law Compliance

Performance & Scalability

Security

Backup/Failover

ICT Contact support

Guides

ICTContact provides well written user guides to its users in the for of Guides and Manuals

Videos

ICTContact provides Walkthrough Videos of its panel to its users as live demonstration

Screenshots

ICTContact provides Screenshots of its control panel to its users to increase usability

Latest blog

CRM Integration

ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a...

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How to start a new agent campaign from ICTCRM

ICTContact is advance contact centre solution,  It is  progressive dialer and multi tenant application featuring CRM related buisness automation and integeration  also it supports Voice, SMS, Email communications .  ICTContact suites  entrepreneurs as well as  Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents .  It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management. 

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