ADVANCE

CONTACT CENTER SOFTWARE

 

Setting Up New Standards in Contact Center Industry

Welcome To ICTContact

ICTContact is advance contact center software featuring omni channel communications, unified communications,  IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as  progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.

Enterprise Edition

ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact  contact center software.
Following are pricing information

ITSP

ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services or contact center services to their customers organizations or individuals from their own platform. Following are pricing information

Cloud

We have setup ICTContact on Cloud which enables you to setup cloud based contact center services with ease and without any difficulty . ICTContact contact center software offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform

ICTContact Covers All modes of Communication

OUTBOUND COMMUNICATION
ICTContact unified Agent based dialer originate calls toward remote destinations and perform required operations and actions accordingly
INBOUND COMMUNICATION
ICTContact , the unified agent based dialer can be activated to support inbound calling mode too, with inbound mode enabled , all campaign can receive incoming calls on published DID numbers
DYNAMIC COMMUNICATION
ICTContact offer Rest Api to integrate ICTContact with third party applications to automate business processes

Top 3 Reasons Why you
Should Select ICT Contact

Unified & Omni Channel Communications

ICTContact is advance contact centre solution featuring Omni channel communciations , unified communications, Collobroation, CRM Operations and CRM business automation and integration supporting Voice, SMS, Email , Whatsapp and Messaging technologies

STABLE & SCALABLE

ICTContact contact center software is mature and feature rich contact center product,  It is in production from last 15 years and scalable to add multiple additional nodes to support thousands of contact center agents.

INNOVATIVE FEATURES

Advance Communications technologies | Unified communications based dialer features | CRM integration and business automation 

ICTContact Features

Unified Contact Center

Omni-channel communications

Multi-Tenant

Multi-Tenant contact center

Outbound Call Center

Outbound Call Center

InBound Call Center

InBound Call Center

Integration

Integration

Administration

Administration

Internationalization

Internationalization

Call Monitoring & Control

Call Monitoring & Control

Reports

Reports

Contact Management

Contact Management

Law Compliance

Law Compliance

Performance & Scalability

Performance & Scalability

Security

Security

Backup-Failover

Backup/Failover

ICTContact Support

Guides

ICTContact  contact center  provides well written user guides to its users in the for of Guides and Manuals

Videos

ICTContact contact center  provides Walkthrough Videos of its panel to its users as live demonstration

Screenshots

ICTContact contact center  provides Screenshots of its control panel to its users to increase usability

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